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Warning - African Safari Club

by Corinne Love
(England)

I was very disappointed in the operator's indifference to their workers, they give 100% and get nothing in return, not even wages...it's disgraceful. Many have families whom they cannot feed or look after because of this company.. let's get the media involved and give these people back their rights.

Corinne's Safari Details:

Rating: 9/10

Safari company used:
African Safari Club
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Parks visited: Kilimanjaro, Tsavo East & West and Sagala - Kenya

Date of safari: 4 October 2009 for 5 days

More reviews for this operator »


Review Index:

Safari operator performance
Accommodation & food
Wildlife
Typical day
Other activities
Tips and advice

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Safari Operator Performance
We went with African Safari Club, which we found on the internet.

They were punctual, the company themselves were helpful.

I found out that the employees had not been paid for between 5 and 7 months, depending where they worked e.g. either hotel, or in the bush. Had I known this, I certainly would not have booked with this company.

The safari buses were inferior to everyone elses - tyres being threadbare, and seats all ripped and torn.

On the safari, I understood we were to travel in convoy, as there had been trouble with bandits in the past... all the other safari buses had a shotgun guard, we had none!!!

With the tyres in such a bad state and difficult terrain, it's not suprising we had three punctures, and the so called "convoy" deserted us, and we were left stranded in the middle of nowhere.

The guide was brilliant, and worked tirelessly to drive us to the next lodge on three tyres, and all the while he still had a smile... the safari was excellent despite the poor equipment.

But something needs to be done about the workers' disgraceful working conditions. Whilst at my hotel I personally witnessed a peaceful deomonstration by 48 hotel workers asking for the right to be paid, and the outcome!!! They were promptly sacked...

PLEASE LET PEOPLE KNOW WHAT IS HAPPENING HERE WITH THIS COMPANY AND BOYCOTT THEM.
Accommodation and Food
Vasco da gamma. Kilamanjaro Lodge, Sagala Lodge, Crocodile Camp.

Food was very good, a typical breakfast at the hotel was cooked, cereal, toast, jams etc crossaints, fruit, yogurts, juices and coffee/tea. At the lodges, you had a little less choice but could also have cooked breakfast.

I ate some local food, fruits and a lot of the meats and vegetables...
Wildlife
We saw a lot of wildlife. Elephants, impala. Buffalo, lions - both male and female. Leopard, giraffes, antelope, crocodiles, hippos, zebra, warthogs, lots of eagles and pretty birds.

I guess the highlight was seeing a lioness attacking a young elephant, although it was awful to witness, it was nature as it is....
Typical Day
Wake up call at 5am, into the bus. Game drive for three hours, back to camp, lunch, then game drive in the afternoon, dinner at 7pm, all lights out at 9.30 as it was powered by a generator.

This seems early, but you were actually ready for bed by that time. In the lodges at Kilimanjaro, no mosquito nets were provided, which I think was a down side, as you needed one...got a few bites at this camp... so maybe in future they will provide some.
Other Activities
I visited a village, which was a real eye opener, I saw how the people lived with no facilities, not even water or electricity which we take for granted, but they seemed happy.

I also went scuba diving for three days, which was awesome. Saw some huge sharks, humpback whales, turtles, sting rays and many many more species of fish and wonderful corals...

The highlight of my trip was meeting the real people, one family cooked and shared their dinner with me which was very humbling as they had nothing...
Tips and Advice
Don't use this company, as your money isn't being used properly.

My
binoculars was the most useful item I took along.

Women travelling alone need to be careful as some of the "local" people can be a bit annoying and follow you about...

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Comments for
Warning - African Safari Club

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Nov 27, 2009
African Safari Club Management Response
by: ASC Customer Service

The Kenyan tourist industry suffered a big setback due to the political unrest in January 2008 which had an enormous impact on the economy in Kenya. It?s been estimated the crisis caused the loss of over 20,000 jobs in the Kenyan Tourism Industry in the immediate aftermath and many more since. Many hotels had to close down which led to the sacking of all their staff and some hotels offered only 30% salaries if the staff wished to carry on with their employment. In this period African Safari Club actually increased the salaries of its staff by 27% according to the Union agreement which was the opposite of what other hotels were doing.

However there has been legitimate concern over issues at African Safari Club with regards to a backlog in payment of salaries for staff dating back from the unrest of 2008. This is the number one company priority and we are reducing the backlog in salaries all the time but we must continue to do this at a rate that is financially responsible. All staff now receive their normal salaries plus back-pay as per the union agreement. African Safari Club has been operating in Kenya for 40 years and we are committed to continuing to offer high quality holidays for people who wish to visit this beautiful country and much needed employment opportunities for Kenyans for many years to come.

African Safari Club was one of the few hotel operators that did not declare everyone as redundant and close down during the unrest in 2008. Instead, they opted to continue and keep the large number of remaining employees with a reduced income even when the tourism industry was brought to the point of collapse by the unrest. African Safari Club has always honoured the Labour laws of Kenya and has also continued to honour the agreements made with the Union and its 700 employees.

Please be aware that Kenya is still suffering from large scale unemployment due to the 2008 political crisis and the revival of the tourism industry has been highlighted as one of key sectors by those who are looking to turn the countries fortunes around. African Safari Club will be one of the companies that will bring visitors back to Kenya and with them the opportunity for many Kenyans to achieve stable employment.

On a positive note the number of tourism arrivals has risen 90 percent from the 2008 levels, according to tourism minister Najib Balala, and are expected to return to 2007 levels by next year.

To capitalise on this African Safari Club has completed some significant restructuring within the Company and our staff, both in the UK and Mombasa, have been working extremely hard towards improving standards and the levels of service at all its hotels and operations in Kenya.

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